Surgery Information

Chaucer Surgery are taking precautions regarding Covid-19 for your safety and our staff and trying to reduce the foot fall into the surgery.


Patients requiring an appointment will be phoned first by a Clinician and appointments offered where necessary. 

Any patients with pre-booked appointments with the Practice Nurse or GP will be assessed and contacted. All non-urgent/routine appointments maybe cancelled and pushed back until clinics resume as normal.


We apologise for any inconvenience and would like to thank you for your cooperation during this period.  


New COVID-19 guidance from Public Health England


If you have:

  • A new continuous cough, or
  • High temperature [37.8 degrees centigrade or higher]

You are advised to stay at home [self-isolate] regardless of travel history or contact with confirmed cases.


You must self-isolate for 7 days from the onset of symptoms. If you have serious symptoms and cannot manage at home, you should use NHS 111 online.

You should only call NHS 111 if you cannot get online.

After 7 days of self-isolation, if you feel better and no longer have a high temperature you can return to your normal routine.


Our reception team is very welcoming to all patients and visitors and provides a high standard of patient care.

Reception is a very busy area of the surgery and at times reception staff will prioritise patients at the reception desk and a ringing telephone.  Your patience in these circumstances is very much appreciated.

In the event of an emergency (ie. chest pain, suspected fracture/broken bone, etc etc) patients should call the emergency services on 999.

Free information and advice on various health matters can be obtained by calling NHS 111